AGG SMART has the facility to keep your customers up to date with their order via text messages.
How To Setup SMS Text Messages
The SMS service is provide by VoodooSMS in the UK and Twilio in the US & Canada. Once you have an account setup with them you will need to load it with credit which can then be used to pay for the SMS messages.
UK Customers
In the UK, in order for you to be able to send SMS messages you will need an account to be setup with VoodooSMS. Email
support@aggsmart.co.uk with the name, email address and mobile phone number of the person who is going to be responsible for loading credits onto the system, and we will get that in place for you.
When Does AGG SMART Send SMS Messages?
AGG SMART will send up to five text messages to the customer per order. The text message is sent to the "Site Contact" mobile number entered in the quote.
1) When Putting On A Quote
When adding a quote, if you click the "Send" button, once the quote is saved, a copy is also send out via email as a PDF. And the following text message is sent to the customer:
Thank you for your concrete quote from [COMAPNY]. Please call [COMPANY TEL] to book in with our friendly team.
This gives the customer an instant point of contact so they can call you back and book in the job.
2) When Scheduling
When scheduling the job onto the calendar, it will have a status of "Unconfirmed". To confirm the time of delivery with the customer, click the "Confirm Job" button. You then have the option to "Confirm with SMS". This will send out a text message to the customer with the booked in time slot.
Thank you for using [COMAPNY]. Your order 6m3 of C35 (FIBRE) on Thu 27 Aug at 08:00-10:00. LE19 1SD. See website for T&Cs.
This keeps the customer updated with the arrival time as it may not be what was agreed on the phone. The text message can also have a fixed time, or a time slot (1 hour, 2 hours, etc).
3) 24 Hours Prior To Delivery
If the delivery is SCHEDULED on the calendar over 24 hours before it is due, then the customer will receive a text message 24 hours before scheduled delivery. These text messages are only send between 7am and 10pm (to avoid texts arriving at night).
Your [COMAPNY] order will be delivered tomorrow Fri 28 Aug at 07:30-07:30. 50m3 LE102TE Terms and conditions available [COMAPNY WEBSITE]
4) When Truck Travelling To Delivery Location
When the truck has accepted the job and has left the yard and is travelling over 15 mph, a text will be sent to the customer alerting them their concrete is on the way. The text is sent with an accurate ETA worked out with traffic at the time of sending. We build in a 15 minute window to allow for a break or refuelling on route.
Your [COMAPNY] concrete delivery is on its way. ETA is 08:40-09:10
5) Upon Job Completion
Once the job is signed and completed on the tablet, a final text message confirms the delivery.
Order delivered 27/08/2020 07:50 LE19 1SD. Thank you for using [COMAPNY]. To place your next order, call [COMPANY TEL]
Disabling SMS Messages For A Job
If you do not want customer text messages to be sent for a job, you can either leave the Site Contact mobile number blank. Or you can click the "Select" button and turn off the sending of text messages for this job.
