TomTom App Troubleshooting

TomTom App Troubleshooting

If the tablet is not sending back completed totals or signatures to AGG SMART (but the job says Completed):


  1. Check that the AGG SMART Service is running. Go to All Apps, and click the AGG SMART Service app.


Check the SIM card has a data connection. To test this:


  1. Make sure Wifi is turned OFF on the device
  2. Go to the Quick Support app on the tablet.
  3. Wait for 10 seconds and check if the ID number appears on the screen.
  4. If you get an ID number, you have a data connection
  5. If you do NOT get an ID number, there is an issue with the data connection.


If you have no data connection, it could be one of the following issues:


  1. You are in a temporary mobile blackspot. Check again when you know the signal strength is good.
  2. The SIM card has run out of data. Top up the SIM card to get more data.
  3. The SIM card has become dislodged. Open the back of the tablet, remove, clean and reinsert the SIM card.
  4. The tablet has been reset and lost its APN settings. Contact your SIM provider to get the APN settings.


If your tablet does not show G, GPRS, 3G or 4G next to the mobile signal bar, then your tablet does not have a mobile data signal and will not be able to send out AGG SMART data. Please contact your Webfleet support agent to resolve this.

Please see below diagrams to see where this is displayed.



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